Privacy Policy

InTown Privacy Policy

Welcome to InTown’s Privacy Policy. Thank you for taking the time to read it.

We appreciate the trust you place in us by sharing your personal information and we intend to honour that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used and your choices regarding your information. To that aim, our Privacy Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.

This Privacy Policy is effective from 23rd April 2020 and supersedes any previous privacy policy of ours.

1. Who We Are

InTown is owned and managed by: InTown Pte Ltd
20A Tanjong Pagar Road

2. Where This Privacy Policy Applies

This Privacy Policy applies to websites, apps and other services operated by InTown. For simplicity, we refer to all of these as our “services” in this Privacy Policy. To make it extra clear, we’ve added links to this Privacy Policy on all applicable services.

Some services may require their own unique privacy policy. If a particular service has its own privacy policy, then that policy — not this Privacy Policy — applies.

3. Information We Collect

It goes without saying, we can’t help you find your friends when you travel without collecting some info about yourself and your friends, such as your name, phone number, location and list of contacts. When you access our services through a social media account, we also collect this information from these third parties. We also collect information generated as you use our services, for example access logs, and usage pattern information The details of the information we collect are outlined below.

Information you give us

You choose to give us certain information when using our services. This includes:

  • When you create an account, you are required to login with your Facebook account, which gives us access to your name, profile picture and current city that you live in.
  • As part of your account creation you are required to give us your phone number, which we proceed to verify with a One-Time-Password (OTP) sent to that phone number.
  • In order to use our app, you are required to grant us access to your Contacts as well as your live (GPS) location, so that we can know where you are and who your friends are, in order to identify the friends you have nearby. This is done by matching the mobile phone numbers of your contacts with InTown members’ phone numbers.
  • When you participate in surveys or focus groups, you give us your insights into our products and services, responses to our questions and testimonials.
  • When you choose to participate in our promotions, events or contests, we collect the information that you use to register or enter.
  • If you contact our customer care team, we collect the information you give us during the interaction. Sometimes, we monitor or record these interactions for training purposes and to ensure a high quality of service.
  • Of course, we also process your chats with other users as well as the content you publish, as part of the operation of the services.

Information we receive from others

In addition to the information you provide us directly, we receive information about you from others, including:

  • Other Users
    Other users may provide information about you as they use our services. In particular we are given access to the contacts on their phone, which we use to identify users’ friends.

  • Social Media
    You may be able to use your social media login (such as Facebook Login) to create and log into your InTown account. This saves you from having to remember yet another user name and password and allows you to share some information from your social media account with us.

  • Other Partners
    We may receive info about you from our partners, for instance where InTown ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).

Information collected when you use our services

When you use our services, we collect information about which features you’ve used, how you’ve used them and the devices you use to access our services. See below for more details:

  • Usage Information
    We collect information about your activity on our services, for instance how you use them (e.g., date and time you logged in, features you’ve been using, searches, clicks and pages which have been shown to you, referring webpage address, advertising that you click on) and how you interact with other users (e.g., users you connect and interact with, time and date of your exchanges, number of messages you send and receive).
  • Device information
    We collect information from and about the device(s) you use to access our services, including:
    • hardware and software information such as IP address, device ID and type, device-specific and apps settings and characteristics, app crashes, advertising IDs (such as Google’s AAID and Apple’s IDFA, both of which are randomly generated numbers that you can reset by going into your device’ settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your device or browser (e.g., IMEI/UDID and MAC address);
  • Other information with your consent

    • In order to use our services, you must give us permission to collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you’re using, including GPS, Bluetooth or Wi-Fi connections. The collection of your geolocation may occur in the background even when you aren’t using the services if the permission you gave us expressly permits such collection. If you decline permission for us to collect your geolocation, we will not collect it, however you will also not be able to use our services as a result.

You must also give us permission to read the information of your contacts stored on your device, for the purposes of identifying who your friends are, in order to inform you if your friends, who are also InTown members, are nearby. If you decline permission for us to access this information, we will not do so, however you will not be able to use our services as intended.


We use and may allow others to use cookies and similar technologies (e.g., web beacons, pixels) to recognize you and/or your device(s). Reasons why we use cookies include authenticating you, remembering your preferences and settings, analysing site traffic and trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social features.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. Should your browser pass us a DNT signal that we recognise, we will endeavour to comply with your request, however at this time we do not guarantee compliance with any DNT request.


The main reason we use your information is to deliver and improve our services. Additionally, while we currently do not have advertising of any kind, we may in the future choose to provide you with advertising that may be of interest to you. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.

To administer your account and provide our services to you

  • Create and manage your account
  • Provide you with customer support and respond to your requests

To help you connect with other users

  • Identify your contacts, and match them to known InTown users
  • Show you a list of your contacts, who are in the same city or country as you
  • Notify InTown users who are your contacts, when you are in the same city or country as them.

To ensure a consistent experience across your devices

  • Link the various devices you use so that you can enjoy a consistent experience of our services on all of them. We do this by linking devices and browser data, such as when you log into your account on different devices or by using partial or full IP address, browser version and similar data about your devices to help identify and link them.

To provide new InTown services to you

  • Register you and display your profile on new InTown features and apps
  • Administer your account on these new features and apps

To improve our services and develop new ones

  • Administer focus groups and surveys
  • Conduct research and analysis of users’ behavior to improve our services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)
  • Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).

To prevent, detect and fight fraud or other illegal or unauthorized activities

  • Address ongoing or alleged misbehavior on and off-platform
  • Perform data analysis to better understand and design countermeasures against these activities
  • Retain data related to fraudulent activities to prevent against recurrences

To ensure legal compliance

  • Comply with legal requirements
  • Assist law enforcement
  • Enforce or exercise our rights, as stipulated in our Terms & Conditions.

To process your information as described above, we rely on the following legal bases:

  • Provide our service to you: Most of the time, the reason we process your information is to provide you the service that you have requested of us. For instance, as you go about using our service to find your friends wherever you travel, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.
  • Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyse users’ behaviour on our services to continuously improve our services, and we process information for administrative, fraud detection and other legal purposes.

Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may decline withdraw your consent at any time by contacting us at the email address provided in this Privacy Policy.


Since our goal is to help you connect with your friends wherever you travel, the main sharing of users’ information is, of course, with other users. We also share some users’ information with service providers and partners who assist us in operating the services, and in some cases, with legal authorities. Read on for more details about how your information is shared with others.

  • With other users

You share information with other users when you sign up to the service (including the public profile of the social media accounts you connect with). Please be careful with your information and make sure that the content you share is stuff that you’re comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.

We also share your location, specifically the city and country you are currently in, with your fellow InTown users whose mobile phone numbers are stored in your contacts. This is so that we can help you discover friends you have in the city or country you are currently in.

  • With our service providers and partners

We use third parties to help us operate and improve our services. These third parties (such as, but not limited to, Facebook, Google, Apple, Amazon Web Services and Slack) assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing and security operations.

We may also share information with partners who distribute and assist us in advertising our services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.

  • For corporate transactions

We may transfer your information if we are involved, whether in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control.

  • When required by law

We may disclose your information to law enforcement or government agencies:

  1. to comply with a legal process, such as a court order, subpoena or search warrant, government / law enforcement investigation or other legal requirements;
    1. to assist in the prevention or detection of crime (subject in each case to applicable law); or
    1. to protect the safety of any person.
  • To enforce legal rights

We may also share information:

  1. if disclosure would mitigate our liability in an actual or threatened lawsuit;
  2. as necessary to protect our legal rights and legal rights of our users, business partners or other interested parties;
  3. to enforce our agreements with you; and
  4. to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing.
  • With your consent or at your request

We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.

We may use and share non-personal information (meaning information that, by itself, does not identify who you are such as device information, general demographics, general behavioural data, geolocation in de-identified form), as well as personal information in hashed, non-human readable form, under any of the above circumstances. We may also share this information with third parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or applications of third parties, and to analyse and report on advertising you see. We may combine this information with additional non-personal information or personal information in hashed, non-human readable form collected from other sources.


Sharing of information laid out in Section 6 sometimes involves cross-border data transfers, for instance to Singapore and other jurisdictions. As an example, where the service allows for users to be located in the European Economic Area (“EEA”), their personal information is transferred to countries outside of the EEA. We use standard contract clauses approved by the European Commission or other suitable safeguard to permit data transfers from the EEA to other countries. Standard contractual clauses are commitments between companies transferring personal data, binding them to protect the privacy and security of your data.


We want you to be in control of your information, so we have provided you with the following tools:

  • Access / Update tools in the service. Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the service. If you have any question on those tools and settings, please see our FAQs.
  • Device permissions. Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.
  • Social media permissions. Social media services (such as Facebook) have controls to limit or remove access to the information you provide us when you connect with these services. You can access these controls on the social media’s platform directly. Of course, if you restrict or remove our access  to this information, certain services may lose functionality.
  • Deletion. You can delete your account by writing to us at our customer service email.

We want you to be aware of your privacy rights. Here are a few key points to remember:

  • Reviewing your information. Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms). You can request a copy of your personal information by writing to the email listed in this privacy policy.
  • Updating your information. If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion or object to its processing, please write to us at the email listed in this privacy policy.

For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer the above requests.

Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Privacy Officer to provide their written consent before the information is released. We will not proactively contact users on your behalf.

Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your phone number or access to your device geolocation.

  • Uninstall. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
  • Accountability. In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.


If you are a California resident, you can request a notice disclosing the categories of personal information about you that we have shared with third parties for their direct marketing purposes during the preceding calendar year. To request this notice, please write to us at the email address listed in this privacy policy. Please allow 30 days for a response. For your protection and the protection of all of our users, we may ask you to provide proof of identity before we can answer such a request.


We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.

We monitor our systems for possible vulnerabilities and attacks and from time to time, review our information collection, storage and processing practices to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us by contacting our customer service email.


We keep your personal information only as long as we need it for legitimate business purposes (as laid out in Section 5) and as permitted by applicable law. To protect the safety and security of our users on and off our services, we implement a safety retention window of three months following account deletion. During this period, account information will be retained although the account will of course not be visible on the services anymore.

In practice, we delete or anonymise your information upon deletion of your account (following the safety retention window) or after two years of continuous inactivity, unless:

  1. we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations);
  2. we must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy and other similar consents are kept for up to five years);
  3. there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
  4. the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users’ safety and security. For example, information may need to be kept to prevent a user who was banned for unauthorised behaviour or security incidents from opening a new account.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.


Our services are not age restricted and we do not collect any age related information on any of our users, or of users’ contacts. We do not knowingly collect any information on person’s under the age of 18 that is not provided to us by the users themselves and publicly available on their social media profile.


Our privacy policy may be subject to change at any time, without prior notice to you. Should there be a significant change to this policy, that we think may be of concern to you, we may choose to contact you (in app, or by email or otherwise) to inform you of such change, should we deem fit.

By continuing to use our services, you are automatically accepting any changes to this privacy policy. You are advised to review this privacy policy from time to time to ensure that our privacy policy is still acceptable to you, and should you no longer find it acceptable, you are advised to stop using our services and uninstall our app.


If you have questions about this Privacy Policy, please send us an email at